Return Policy | Lockwood Digital Shop UK

Refund and Returns Policy – Lockwood Digital Shop

At Lockwood Digital Shop, we are committed to providing our customers with high-quality products and exceptional service. This Refund and Returns Policy outlines your rights and our obligations regarding the return or refund of purchased goods.

1. Eligibility for Returns

Customers may request a return within 30 days of receiving their order. To qualify, items must be:

Unused, undamaged, and in their original packaging. Accompanied by proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may not be accepted.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to the original payment method.

Please note that shipping costs are non-refundable, unless the item was faulty or incorrectly supplied.

3. Non-Refundable Items

Due to the nature of our business, digital products, software, and downloadable content are non-refundable once accessed, downloaded, or activated, unless they are defective or fail to function as described.

4. Damaged or Faulty Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photo evidence. We will provide a replacement or full refund in accordance with consumer protection laws.